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[Question]:
Does
RemoteSpy work with my internet connection?
Yes,
RemoteSpy works with all local area networks, cable, dsl, adsl,
and dial up connections. The upload speed for log files may
vary depending on your internet connection.
[Question]: Is my RemoteSpy account
protected? Can anyone access it?
RemoteSpy uses a plethora of
security measures to maintain the safety and integrity of your
personal information. Sensitive information transmitted
between you and our website can only be accessed with your
username and password.
[Question]: Can RemoteSpy be installed
from external drives or CDROMS?
Yes, RemoteSpy can be installed
simply by coping the monitoring executable generated from your
configuration to any pc. Simply copy the file to a disk and
run the file on the pc you intend to monitor. The installation
is completely stealth and runs instantly.
[Question]: How do I view the recorded
data in my members account?
Upon purchase, each RemoteSpy user
is given detailed instructions on how to access their account.
This email issues you a username and password and login
details. If you have lost your username and password you may
retrieve it here simply by entering your email address. It
will be sent to you immediately.
[Question]: What operating system is
RemoteSpy compatible with?
RemoteSpy is compatible with all
browsers and is fully compatible with Windows
98/2000/ME/NT/XP/Vista/7 and Intel MAC
Computers with Windows installed. We currently do not
support the monitoring of non Intel based MAC Computers, but
you can create your spymodule and deliver it from a MAC to a
Windows based pc for recording.
[Question]: What happens when a user
clicks on the monitoring .exe?
RemoteSpy is completely stealth and
designed to install without warning. Once the executable is
clicked the monitoring application will be started instantly.
There are no signs or warnings whatsoever.
[Question]: How do I uninstall RemoteSpy
once I am done using it?
RemoteSpy can be easily uninstalled
by logging into your RemoteSpy control panel, selecting a user
and clicking uninstall. This will completely stop the
monitoring process and uninstall RemoteSpy.
[Question]: If I purchase RemoteSpy, do
I get unlimited use of the software?
Once you complete your secure online
purchase and access your RemoteSpy account you are given 365
days access to this account. You may log as many users as you
want. You will receive an email notice when your account is
due for renewal a week prior to it expiring.
[Question]: Will a firewall stop
RemoteSpy software from working?
In most cases a firewall will cause
other products to be blocked however, RemoteSpy uses a special
feature to send the logs to our server. A firewall in most
cases will not stop RemoteSpy from transmitting recorded data.
Final
End User Notice
If you sent
the email to a remote computer via email the user MUST open
the executable attachment for RemoteSpy to begin monitoring.
It cannot install on a PC if the user does not click on the
attached RemoteSpy module.
Some email recipients and
systems may block executable attachments from being accepted.
This can be especially annoying as these systems prevent you,
the owner of the computer, from downloading software onto your
PC. On the other hand, these systems are in place to protect
your PC. To successfully get the module onto your PC, you may
need to compress the RemoteSpy module. To compress the file is
to make it smaller without losing the data in the file and,
thus, make it easier to deliver over email. There are many
methods currently available to compress an executable
attachment, so just do a search on Google or Yahoo if you
aren't familiar with the latest methods. Once the file is
compressed, then you can send the module to the remote
computer.
Legal Notice: The
execution of RemoteSpy on a computer you do not have rights of
ownership to a serious violation of the license agreement and
may well be illegal. You MUST OWN the PC being monitored, or
have permission to monitor it from the PC's owner. Sending the
spy module to a PC to maliciously record data without the
owner's consent is illegal (and stupid). RemoteSpy may be used
only in accordance with the license agreement to which you
must agree in order to purchase and use the software. You must
abide by all state and federal laws while using the RemoteSpy
monitoring software. |
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Frequently
Asked Questions
