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Frequently Asked
Questions
Download now!
- Limited Time Offer
$89.95! |
Please read the following frequently asked questions before placing your secure
online purchase. If you have additional questions regarding RemoteSpy please
feel free to contact our support department by emailing us:
support@remotespyware.com
[Question]: Does RemoteSpy work with
my internet connection?
Yes, RemoteSpy works with all local
area networks, cable, dsl, adsl, and dial up connections.
The upload speed for log files may vary depending on your
internet connection.
[Question]: Is my RemoteSpy account
protected? Can anyone access it?
RemoteSpy uses a plethora of security
measures to maintain the safety and integrity of your personal
information. Sensitive information transmitted between you
and our website can only be accessed with your username and
password.
[Question]: Can RemoteSpy be installed
from external drives or CDROMS?
Yes, RemoteSpy can be installed
simply by coping the monitoring executable generated from
your configuration to any pc. Simply copy the file to a disk
and run the file on the pc you intend to monitor. The installation
is completely stealth and runs instantly.
[Question]: How do I view the recorded
data in my members account?
Upon purchase, each RemoteSpy user
is given detailed instructions on how to access their account.
This email issues you a username and password and login details.
If you have lost your username and password you may retrieve
it here simply by entering your email address. It will be
sent to you immediately.
[Question]: What operating system is
RemoteSpy compatible with?
RemoteSpy is compatible with all
browsers and is fully compatible with Windows 98/2000/ME/NT/XP/Vista
and Intel MAC Computers with Windows installed.
We currently do not support the monitoring of non Intel based
MAC Computers, but you can create your spymodule and deliver
it from a MAC to a Windows based pc for recording.
[Question]: What happens when a user
clicks on the monitoring .exe?
RemoteSpy is completely stealth
and designed to install without warning. Once the executable
is clicked the monitoring application will be started instantly.
There are no signs or warnings whatsoever.
[Question]: How do I uninstall RemoteSpy
once I am done using it?
RemoteSpy can be easily uninstalled
by logging into your RemoteSpy control panel, selecting a
user and clicking uninstall. This will completely stop the
monitoring process and uninstall RemoteSpy.
[Question]: If I purchase RemoteSpy,
do I get unlimited use of the software?
Once you complete your secure online
purchase and access your RemoteSpy account you are given 365
days access to this account. You may log as many users as
you want. You will receive an email notice when your account
is due for renewal a week prior to it expiring.
[Question]: Will a firewall stop RemoteSpy
software from working?
In most cases a firewall will cause
other products to be blocked however, RemoteSpy uses a special
feature to send the logs to our server. A firewall in most
cases will not stop RemoteSpy from transmitting recorded data.
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